FaCT recently sent out a survey to over 400 of its clients asking “why you use us?” and “what you would like us to focus on in the future?”
How our service was rated?
We asked you to rate our portfolio of services as either very good, good, average or poor; here are the results-
Service offered Response
Provide cost effective training solutions 59% good; 41% very good
Giving the correct information 12% good; 88% very good
Access to funding 28% good; 72% very good
On-site assessment / Qualifications delivery 8% good; 92% very good
One-stop shop for training 29% good; 71% very good
Quality training 35% good; 65% very good
Understanding of the fencing industry 19% good; 81% very good
Helpful staff 21% good; 79% very good
Offer a wide range of training 31% good; 69% very good
Training delivered locally 18% Average; 32% good; 60% very good
There were many comments but they consistently highlighted 3 main reasons why people used FaCT:
1. FaCT has expert knowledge of the fencing industry ensuring we get the right information on cards, courses and training.
2. FaCT has excellent links to funding which helps make training very cost effective, making the funding routes easer to understand and FaCT manage this for us. (FaCT have sourced over £1m funding for the fencing industry over the last 2½ years).
3. FaCT provides quality training and qualification delivery, enabling companies and their employees to get the qualification, cards and training they need.
We simplify the training and card systems to ensure you get what you need quickly – taking the problem off your desk and dealing with it for you, leaving you to run the business.
We will be launching a range of new services to continue to support industry with its training requirements and the survey results have helpeh with our development plans for 2014. Thank you.
Continue to read our emails as we launch new products over the coming months, like online company training records, online access to your employees certificates and cards and much more.